Digital Lizard IPTV Refund Policy
Effective Date: [25-10-2024]
At Digital Lizard IPTV, we’re committed to providing a reliable and enjoyable experience. We understand that sometimes things don’t go as planned, so we have a straightforward refund policy in place to ensure fairness.
1. Instant Digital Delivery
As a digital streaming service, our content is delivered instantly upon subscription, and because of this, fees are generally non-refundable. However, we’re here to help if something doesn’t work right.
2. How Our Refund Process Works
If you’re experiencing issues with our service:
- Contact Us: Reach out to our support team at [email protected] with details about the issue.
- Troubleshooting and Support: We’ll work closely with you to troubleshoot and resolve the problem. Our priority is to get your service running smoothly.
- Refund Decision: If we’re unable to resolve the issue within a reasonable time, we’ll offer a full or partial refund based on the specific circumstances.
3. Eligibility for Refunds
Refunds may be issued if:
- The Service Is Unavailable: We cannot restore access to the service within a reasonable period after troubleshooting.
- Persistent Issues: Technical issues prevent you from accessing the service, and our support team cannot resolve them.
4. Situations Not Eligible for Refunds
Refunds are generally not provided for:
- Issues unrelated to the Digital Lizard IPTV service, such as user device compatibility.
- Interruption or poor performance due to local network issues or internet connectivity.
- Cases where troubleshooting assistance is declined.
5. Requesting a Refund
If you believe you qualify for a refund after troubleshooting, please email us at [email protected] with your account details and a summary of the issue. Refunds, if approved, will be processed back to your original payment method within [5-10 business days].
6. Contact Us
For any questions or if you’re experiencing issues, we’re here to help!
Email: [email protected]